We realize that sometimes things go amazingly well, in fact, better than your expectations. Please do sing loudly and clearly if this is your experience. It really helps to know what we are doing right, you quiet, content, happy customer you.
Alternatively, sometimes an expectation isn't met. This happens with every business, as we also have discovered, and we would like to hear from you. It is in our best interest, and yours (for the next time), that we learn from our mistakes. We get better at what we do this way, and your experience can help immensely. Perhaps there is something which needs fixing or adjusting. Please do let us know here.
Thank you,
Management,
The Bookcase Store